سياسة الخصوصية — لاحق

HWZN (هوزن) ("we," "us," or "our") operates the Laaheg (لاحق) mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

By using Laaheg, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the App.

1. Information We Collect

1.1 Personal Information You Provide

• Account Information: Full name, email, phone number, and date of birth.
• Identity Verification: National ID, Iqama, or passport number — verified through Yaqeen. For hosts, Ministry of Tourism license information.
• Profile Media: Profile picture and property photographs (hosts).
• Payment Information: Payment method details processed exclusively by Moyasar. We do not store full card numbers or CVV.
• Communications: Messages between guests and hosts.
• Booking Data: Booking history, dates, and property selections.
• Favorites: Properties saved to your favorites list.

1.2 Information Collected Automatically

• Device Information: Device type, OS, unique identifiers.
• Location Data: GPS data (with permission) to show nearby properties.
• Push Notification Tokens: Firebase Cloud Messaging tokens.
• Usage Analytics: App interaction data, crash reports, performance metrics.

2. How We Use Your Information

• Facilitate bookings, connect guests with hosts, and process payments.
• Verify host identities and tourism licensing through Yaqeen and Ministry of Tourism.
• Enable in-app messaging and send booking confirmations.
• Display nearby properties and map-based search.
• Send push notifications about bookings, messages, and promotions.
• Remember preferences (language, Hijri/Gregorian calendar, favorites).
• Detect and prevent fraud and unauthorized access.
• Comply with Saudi PDPL and applicable regulations.

3. Third-Party Service Providers

We do not sell your personal data to any third party.

4. Data Security

• TLS/SSL encryption for data in transit.
• Encryption of sensitive data at rest.
• Secure authentication and regular security assessments.
• PCI DSS-compliant payment processing via Moyasar.

5. Data Retention

• Account Data: Duration of account + 5 years after deletion.
• Booking History: 5 years for tax and legal purposes.
• Chat Messages: 2 years after booking completion.
• Payment Records: 5 years per Saudi financial regulations.

6. Your Rights

Under the Saudi PDPL and applicable regulations, you have the right to:

• Access your personal data.
• Correct inaccurate data.
• Delete your personal data.
• Restrict processing and data portability.
• Withdraw consent at any time.
• Object to direct marketing.

To exercise these rights, contact us at: support@laaheg.shop

7. Children's Privacy

Laaheg is not intended for individuals under 18. We do not knowingly collect data from children. If we become aware of such data, we will delete it promptly.

8. Cookies and Tracking

We use Firebase Analytics and Crashlytics. We do not use browser cookies as Laaheg is a native mobile app. You can control tracking through your device settings.

9. International Data Transfers

Your data is primarily stored within Saudi Arabia. When transferred internationally, we ensure compliance with Saudi PDPL requirements.

10. Changes to This Policy

We may update this policy and will notify you of material changes via in-app notification. Continued use constitutes acceptance of the updated policy.

11. Contact Us

• App: Laaheg (لاحق)
• Company: HWZN (هوزن)
• Email: support@laaheg.shop
• Website: laaheg.com
• Country: Kingdom of Saudi Arabia